Mirai Consolidates Its Language Training Breakthrough With Speexx

Mirai, a key partner in the hotel industry, maximizes direct sales by leveraging advanced technology to reduce distribution costs. To support effective communication within its diverse, global team, Mirai partnered with Speexx, selecting its flexible, customizable language training to support seamless, multilingual collaboration across its workforce.

About

Mirai is a Spanish multinational company that provides the hospitality industry with advanced technology and expertise to maximize revenue from direct sales channels. Present in more than 20 countries, with offices in Madrid, Mexico City, and Boston, Mirai has a team of nearly 150 employees distributed globally who support over 3,400 hotel clients.

In such an international environment, improving language training became crucial. While Mirai’s official communication remains in Spanish, most team members are multilingual and frequently work in English when required.

Speexx provided a tailored solution to meet Mirai’s needs, supporting its diverse, global workforce with flexible and accessible language training. This customized approach enables Mirai employees to strengthen their communication skills across time zones, supporting international collaboration and driving success in a competitive market.

Challenge

The collaboration with Speexx began with the goal of improving Mirai employees’ English speaking and writing skills. The challenge was to find a provider capable of offering flexible training that would allow employees to organize their study time at their own pace and access it from anywhere, using any device or app. Additionally, the language training solution needed to reach an international workforce of approximately 150 employees distributed globally. Speexx met all these requirements by designing a solution tailored to Mirai’s needs.

Solution

The solution proposed by Speexx emphasized flexible training to accommodate Mirai’s globally dispersed team across multiple time zones. As a result, Mirai holds a premium license that provides access to all resources for improving writing and pronunciation, along with individual classes with trainers from around the world. The importance of content personalization is evident in user engagement data. Many Speexx users at Mirai are in marketing-related roles, so the most popular topics and widely used content are related to this area.

Outcome

Results obtained after the first phase were very positive, achieving a user satisfaction score of 4/5. This satisfaction is also reflected in the high level of interaction and commitment of users with the training, leading the organization to increase the total number of licenses by 19%.

Mirai particularly values the continuous monitoring from Speexx and its departments. Tools like Speexx Manager enable round-the-clock tracking of each user’s training progress, identifying needs and areas for improvement. The quality of the individual classes with Speexx tutors is also highlighted, as students have the opportunity to ask questions and complete each session with a sense of satisfaction.

Outlook

Looking to the future, the focus will remain on maintaining the same level of service by continuing to train Mirai’s staff in languages, particularly English, within the international context in which they operate. Additionally, efforts will be made to uphold the strong communication between both parties, which has enabled consistent and detailed program tracking—essential for identifying needs and implementing improvement plans. Speexx remains committed to supporting Mirai’s training, maintaining and building on the positive results already achieved.